We don’t want transportation issues to stand in the way of getting the healthcare you need. That’s why we work with Medical Answering Services (MAS) and ModivCare in New York to help you get to your doctor visits.
Medical Answering Services (MAS) and ModivCare (formerly LogistiCare) provide nonemergency medical transportation services for Anthem Medicaid members in New York. Rides must be scheduled three days in advance. Here’s where to call to schedule your ride:
The Bronx, Brooklyn (Kings), Manhattan (New York), Queens, Staten Island (Richmond), Delaware, Dutchess, Orange, Putnam, Rockland, Sullivan, Ulster, and Westchester County: Call MAS at 1-800-850-5340.
Nassau and Suffolk County: Call ModivCare at 1-844-678-1103 (TTY 1-866-288-3133).
Anthem partners with ModivCare to administer the nonemergency transportation benefit to our Managed Long-Term Care (MLTC) members. As an Anthem member, you may access these services through a ModivCare contracted transportation vendor. You must notify them at least three days in advance for any transportation requests. Please notify them ten days in advance if you’d like to use the MetroCard option.
If you’re an MLTC member and want to schedule transportation with ModivCare, call 877-831-3146. To find out where your ride is, call the “Where’s My Ride” line at 877-831-3147 (TTY 866-288-3133).
Not connected with or endorsed by the U.S. Government or the federal Medicare program.
The purpose of this communication is the solicitation of insurance. Contact will be made by an insurance agent or insurance company.
This policy has exclusions, limitations, and terms under which the policy may be continued in force or discontinued. For costs and complete details of the coverage, please contact your agent or the health plan.
Attention: If you speak any language other than English, language assistance services, free of charge, are available to you. Call our Customer Service number, (TTY: 711).
ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame a nuestro número de Servicio de Atención al Cliente (TTY: 711).
注意：如 果您使用非英語的其他語言，您可以免費獲得語言援助服務。請致電聯絡客戶服務部（聽語 障用戶請致電：711）。
